Let's begin with what is probably your main concern: we are open and deliveries continue uninterrupted. There is no propane shortage. There is no panic at USA Propane. Please only call for fuel when your tank is at least 30% or less (we prefer 20%) as again, there is no shortage and regular deliveries continue.
As the Coronavirus (COVID-19) and its impact evolve and develop, we remain focused on the health and safety of our employees and our customers. This means installing safety features in our office and instituting additional sanitization procedures. Customers are no longer permitted inside the building. All payments, customer transactions and dock tank fills take place through our conveniently located office window so that you are able to remain safely outside!
Our dock remains open for grill tank, cylinder, motor home and and other tank fills. We ask for your consideration by taking extra in your interactions with our employees and understand that we are trying to do our part to follow the procedures recommended by medical professionals.
At USA Propane, our hearts go out to everyone affected by the coronavirus. We are also concerned about the owners and employees of locally owned companies like ourselves who will face monumental challenges. PLEASE buy local and help your neighbor. It is in times like this that we can show our concern and care for those around us by making purchasing decisions that may save jobs right here in Northwest Ohio. We are doing the same!
We’re committed to doing everything we can to ensure the safety and fuel needs of our customers. We also don't want you to worry about the propane supply. We are here and will continuing serving our customers through this crisis no matter how long it lasts.